Privacy Policy

Last updated: October 23, 2026

This Privacy Policy explains how Item IQ, LLC (“ItemIQ,” “we,” “us,” or “our”), operator of the Bolt Golf brand and the website at shopboltgolf.com (the “Site”), collects, uses, and protects your information. By using the Site or opting into our text messaging program, you agree to this Policy.

Information we collect

Contact information you provide — your mobile phone number, and, if you submit clubs to sell, your email address (for PayPal payout).
Submission details — the item type, brand, model, condition, asking price, notes, and photographs you upload when requesting an offer.
Message content — texts you exchange with us about the go-live alerts or your submission.
Basic technical data — standard information your browser sends (such as device type and general usage), used to operate and secure the Site.

How we use your information

To send you the text messages you requested (go-live show alerts), and to respond to and process any clubs you submit for sale, including sending offers, shipping labels, and payouts.
To provide customer support and communicate with you about your submission.
To operate, secure, and improve the Site and our services, and to comply with law.

Website analytics and ad measurement

We use Google Analytics, Google Ads and OpenAI (ChatGPT) ads measurement to understand which public pages and ads lead people to request an offer. Each successfully submitted item counts as one lead, so a multi-item bag can produce several lead events. We do not send your name, email, phone number, item photos, notes, or submission reference to Google. Page addresses and referrers are stripped of everything except Google ad-click identifiers and campaign tags (for example gclid or utm_source).

Without your OK (before you choose, or if you choose “Decline cookies”), Google's tag runs in consent mode with all storage denied: it sets no cookies and sends only limited, cookieless signals, such as the page, device and browser type, and whether an ad click led to an offer request, which Google uses to estimate results in aggregate. If you choose “Accept cookies,” Google Analytics and Google Ads may use cookies to measure visits and ad-driven offer requests more precisely. We never enable advertising personalization or Google signals, and your choice does not affect your ability to request an offer. You can change it any time using “Analytics preferences” in the footer.

OpenAI (ChatGPT) ads. We also advertise in ChatGPT. Only if you choose “Accept cookies,” and only when your browser's time zone is outside Europe, we load OpenAI's measurement pixel, which may set cookies to tell us whether a ChatGPT ad led to an offer request. When an item is submitted it sends OpenAI a lead event with a one-way coded identifier, never your name, email, phone number, photos, notes or submission reference, and we do not turn on OpenAI's automatic matching of contact details. If you decline, the pixel never loads and its cookies are cleared.

When you request an offer, we also record with your submission which of our campaign links or referring websites brought you (for example, a Google ad or a partner link), so we can tell which marketing works. This is kept in your browser for up to 30 days before you submit and is not shared with Google or other advertisers.

Optional app analytics (iOS)

The Bolt Golf iOS app asks before collecting optional analytics. If you allow it, Google Analytics for Firebase collects app usage information, such as app launches, device model, operating system and app version, engagement, approximate location derived from your IP address, and an event each time an item you submit is confirmed by our server, with only its category (club or headcover). Analytics uses an app-instance identifier. We do not send your name, email, phone number, account ID, item photos, item details, notes, payment details or submission reference to Google Analytics, we do not collect the advertising identifier, and we do not enable advertising personalization.

If you choose “Not now,” the app does not collect analytics, and items you submit before allowing it are never reported later. You can change your choice at any time in the app’s Profile screen; the choice applies to that device. Withdrawing stops future collection but does not delete data already collected.

SMS / text messaging programs

Bolt Golf (Item IQ, LLC) sends text messages only to people who opt in: go-live show alerts (recurring automated marketing texts) if you opt in on our homepage, and texts about the items you submitted (your offer, questions about your clubs, shipping updates) if you tick “Text me about this submission” on our sell form. We collect your mobile number and a record of your consent (the date, time and page where you opted in) and use them only to send those messages and to reply if you text us. See how to opt in at shopboltgolf.com/sms.

Message frequency varies — typically about 1–3 messages per week for go-live alerts, and usually 1–5 messages per submission for submission updates.
Message and data rates may apply, depending on your mobile carrier and plan.
Reply HELP for help or STOP to unsubscribe at any time. You may also email info@itemiq.ai.
Consent to receive marketing texts is not a condition of any purchase.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number or your text messaging opt-in data and consent with anyone. All of the information-sharing described elsewhere in this Policy excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we share information

Other than your mobile number and text messaging consent, which are never shared (see above), we share personal information only with service providers who help us operate — for example, our hosting and database providers (to run the Site) and payment providers such as PayPal (to pay you). These providers may use your information only to perform services for us, under obligations of confidentiality, and not for their own marketing. We may also disclose information if required by law or to protect our rights. As stated above, mobile numbers and text messaging opt-in data and consent are never shared with third parties or affiliates.

Data retention

We keep your information for as long as needed to provide our services and for legitimate business or legal purposes. You may ask us to delete your information (see “Your choices”). If you opt out of texts, we retain a record of your opt-out to honor your request.

Your choices

Reply STOP to any text to unsubscribe from that program at any time.
Email info@itemiq.ai to access, correct, or delete your information, or with any privacy question.

Children

The Site and our messaging program are intended for U.S. residents 18 and older. We do not knowingly collect information from children.

Changes to this Policy

We may update this Policy from time to time. Changes are effective when posted here, with the “Last updated” date revised accordingly.

Contact us

Item IQ, LLC
1177 Summer St, Stamford, CT 06905
info@itemiq.ai